Return Policy
30-Day Refund Policy
1. Overview
We strive to provide high-quality products and a positive customer experience. If you are not fully satisfied with your purchase, we offer a 30-day refund policy under the terms outlined below.
2. Eligibility for Refunds
To qualify for a refund:
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The request must be made within 30 days of the delivery date.
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
3. Non-Refundable Items
The following items are not eligible for refunds:
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Final sale or clearance items
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Gift cards
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Personalized or custom-made products
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Items that have been used, damaged, or altered after delivery
4. Refund Process
To initiate a refund:
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Contact our support team at
pethaus38@gmail.com with your order details.
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Once your request is approved, you will receive instructions on how to return your item.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Inspection & Approval
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Returned items will be inspected upon receipt.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
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If the return does not meet our requirements, the item may be sent back to you at your expense.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no additional cost.
7. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
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Check your bank account again
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Contact your credit card provider, as processing times may vary
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If the issue persists, contact us at
8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at
9. Contact Information
For any questions regarding this policy, please contact:
PETHAUS
Note: We reserve the right to update or modify this policy at any time without prior notice.